Thanks
to e-mail, online business owners have the option of instant
and repeated communication with an audience of potential clients
and previous customers. Not that this is news to you. You're
already well-aware that e-mail gives you the power to contact
people again and again, promoting your products, your service,
your web site, whatever you like… for FREE!
Unfortunately,
too often this power goes to the heads of newbie marketers.
And this is where the trouble begins… and their business
ends!
A poorly designed
e-mail campaign is a dangerous thing. You can enrage 90% of
your e-mail list… you can be accused of spamming... your
ISP can cancel your account… and the list goes on!
If you have any
pride in your business whatsoever, then I suggest that you consider
the information I’m about to present you with very carefully.
I’m about to share with you the key steps that you'll
need to follow to guarantee the success of any e-mail marketing
promotions you send...
Step 1: E-mail a "targeted" list of people who will
be interested in your offer.
Perhaps the most
critical step in guaranteeing the success of your e-mail promotions
is that you e-mail a targeted list of opt-in subscribers who
have specifically requested to receive information on a particular
topic from you. You'll be wasting your time and energy if you
don't.
Remember that your
job is NOT to sell your product to everyone. Not everyone wants
your product. Focus your energy on the people who do! Those
who have opted-in to your mailing list, your customers and leads,
and individuals who have requested information from your autoresponder
are all excellent prospects!
Step 2: Personalize each and every e-mail.
People are more
likely to read (as opposed to delete) e-mail that addresses
them personally.
For example, by
sending your subscriber "Bob Smith" an e-mail that
presents his e-mail address directly in the "To:"
field, instead of the BBC (blind carbon copy) field, Bob will
know that he has given you his e-mail address. He'll be less
likely to assume you're some spammer or scam artist trying to
sell him another widget he doesn't need.
And by addressing
the e-mail "Dear Bob" as opposed to "Dear Everyone"
in the salutation, Bob automatically assumes that you know him,
making him even more likely to read your e-mail.
In various tests
that we have done, we have discovered that personalized e-mail
increases the response we receive by a drastic 64%! So I would
advise you not to underestimate the power of this seemingly
simple technique!
Step 3: Write benefit-oriented subject lines.
When doing e-mail
promotions, your subject line can literally make or
break your success -- a critical point that the majority
of marketers miss.
Think about all
of those e-mails you're probably getting on a daily basis with
subjects like:
"MAKE $75,000
EVERY WEEK GUARANTEED!"
"EXPLOSIVE STOCK PICK AT $0.45!!!!"
"newsletter"
"THIS IS NOT SPAM!"
Do you open these
e-mails? Because I know I sure don't! The subject line makes
it obvious that the e-mail is spam... that it's from someone
you don't know... or it doesn't offer a clear benefit that makes
you want to read it.
Now let me ask
you a question: How many of your legitimate newsletters and
e-mails are mistakenly deleted by your subscribers who read
your subject lines and assume it must be spam! How many potential
sales could you have saved simply by rewriting your subject
lines?
Obviously I can't
answer these questions for you. However, I CAN teach you how
to write subject lines that will compel your subscribers to
open and read any e-mail you send them.
When you write
your subject lines, you basically have 3 choices:
- You can make
an announcement or give news (e.g.,"IMC shows
subscribers how to write killer subject lines").
- You can make
the reader curious (e.g., "IMC gives subscribers
this secret marketing strategy...").
- You can emphasize
how the reader will benefit from opening your e-mail
(e.g., Discover tips for writing subject lines that will increase
your sales).
Out of these 3
techniques, you will always be most successful if you write
subject lines that state a clear benefit and
tell the reader exactly how they are going to save money, save
time, make their life easier, etc., by opening and reading your
e-mail.
If you can state
a benefit AND create curiosity (e.g., Discover this proven marketing
strategy that will increase your sales!), so much the better!
But again, the
key when writing subject lines is to emphasize benefits by considering
your product or service from your customers' point of view...
- How will they
benefit from taking the time to read your e-mail?
- What will they
learn?
- Is your product/service
going to save them time?
- Is it going
to save them money?
- Or is it going
to improve their lives in some way?
Write subject
lines that emphasize these benefits and I guarantee that you'll
dramatically increase the number of subscribers who open and
read your e-mail.
Step
4: Your entire sales pitch should be summarized within the first
paragraph.
The first paragraph
should make reference to your headline, building further excitement
and motivating your potential customer to continue reading.
Just because you've convinced them to open your e-mail with
a compelling subject line doesn't mean that you’re home
free! You need to build more excitement and make them curious
about what's to come!
Again, the key
is to focus on benefits!
Step 5: Make it easy to read!
Did you know that
how you format your e-mail can literally make or break the success
of your e-mail campaign? It's true... If you make mistakes formatting
your e-mail to your customers and subscribers, you risk
looking unprofessional, destroying your credibility,
and having your hard work tossed in the trash without ever being
read!
After all, why
should readers take your offer seriously if you don't know how
to format an e-mail correctly?
Remember that different
e-mail programs will display your e-mail differently. Plus,
different people will have their personal program set to read
their incoming mail in different fonts, different sizes, different
widths, etc...
So to ensure that,
on average, readers have a similar view of any correspondence
you send them, follow these simple formatting tips for text
e-mail...
- Use
a good text editor.
As wonderful
as Microsoft Word may be, it is NOT the tool to be using
when formatting e-mail copy. To skip the quirky formatting
mistakes and avoid the frustrating comedy of errors Word
frequently generates in a situation like this, I highly
recommend using a good text editor.
My personal
favorite is UltraEdit-32, which you can download for a free
45-day trial at http://www.ultraedit.com/downloads/index.html
(Registration is $30.)
However, Notepad
and Wordpad, which come with Windows and can be found under
Programs>Accessories in your Start menu, will do the
trick as well.
- Set
your line length to 65 characters.
Have you ever
received an e-mail that looked like this?
> You
might be wondering how anyone could
>let this
> happen. After all, wouldn't they notice
>that their e-mail has been broken up into numerous
different
> lines,
>each a different length?
... I'm sure
you've probably received e-mail that looks like this before.
It's not only hard to read, it's annoying!
Fortunately,
it's a mistake that's easily avoided by setting your line
length to 65 characters (or by setting your right indentation
to 2.5"). The typical default width your readers' e-mail
clients will open to is 65 characters, so by setting your
line length to this width, you'll avoid having long lines
of text cut off and displayed like in the example above.
- Use
hard carriage returns (i.e. press "Enter") at the
end of each line.
Some older
e-mail clients don't actually have "word wrap,"
so to avoid having your e-mail appear as one long line of
text that readers will need to use the horizontal scroll
bar to view, manually press "enter" at the end
of each line (i.e. every 65 characters).
- Use
a fixed-width font.
When formatting
your e-mail, do so in a fixed-width font like Courier that
uses an equal amount of space to display each character.
For example,
This
is Courier.
This is Arial.
As you can
see, Courier consistently uses the same amount of space
to display each character, while Arial varies in width.
This is important because the majority of e-mail
clients use fixed-width fonts as their default
(the exception being Eudora, which defaults to Arial).
While an e-mail
formatted in a fixed-width font typically looks good when
displayed in a font like Arial, an e-mail formatted in a
font like Arial looks terrible displayed in a fixed-width
font. By formatting your e-mail in a fixed-width font, you'll
ensure that it looks good no matter what
font your reader's e-mail client defaults to.
- Spell
check and proofread everything!
While I'm
the first to admit that everyone makes mistakes now and
then, there is absolutely no excuse for the blatant errors
I see made in many e-mail promotions I receive. Remember
that spelling mistakes and poor grammar make you look unprofessional
and damage your credibility.
So before clicking
"Send," take that extra minute to spell check
your work and have a couple of other people read it. You
may save yourself some embarrassment... and prevent lost
sales!
- Keep
paragraphs 4-5 lines in length -- no longer!
By keeping
your paragraphs 4 to 5 lines in length, you ensure that
your e-mail is easy to read. The more white space you use,
the better. Long, never-ending sentences that run on for
8 lines get very difficult to follow, causing readers to
become frustrated and delete your e-mail.
- Test,
test, test!
Before sending
your e-mail to your entire list, take an extra 15 minutes
to test how it looks in a variety of e-mail clients such
as:
Eudora --
free versions at http://www.eudora.com
Outlook -- found at http://www.microsoft.com
Outlook Express -- found free at http://www.microsoft.com
As well as
in a couple of web-based e-mail clients such as:
Hotmail
-- free account at http://www.hotmail.com
Yahoo! -- free account at http://mail.yahoo.com
By setting
up these different "test accounts," you'll give
yourself the opportunity you need to fix any problems and
guarantee that all of your subscribers receive the same
professional looking e-mail.
Step
6: Give your subscribers the opportunity to "opt-out"
of your mailing list.
At the end of all
e-mail you send, it's extremely important that you give people
the opportunity to opt-out of (i.e., be removed from) your e-mail
database. This is really, really important! I simply can't overemphasize
the importance of giving your customers and subscribers the
opportunity to be removed from your mailing list.
I know a lot of
e-business owners are afraid to include an unsubscribe link
at the bottom of their e-mails, but I would argue that those
people who want to be removed from your list (a) have no interest
in what you're selling anyway, and (b) obviously don't want
to buy from you. Why would you anger them by not giving them
a legitimate opportunity to be removed from your mailing list?
Step 7: Test your e-mail on a small percentage of your opt-in
list.
This is one of
the most important techniques that I teach, yet so few people
actually do it. When trying to increase the response to your
offer, you want to test the headline or opening paragraph, your
offer, and your pricing (too cheap can be just as bad as too
expensive). And be sure that you test these three things one
at a time so you can accurately measure the results.
Testing your offer
and your sales copy is the cheapest, most efficient way to maximize
your sales! In fact, this should be an ongoing part of your
business. Instead of sending your latest promotional letter
to your entire customer base, try sending it to a small test
group. Doing a trial run will allow you the opportunity to iron
out any kinks, saving you time, money, and hassle!
Final
Thoughts:
Given the sheer
volume of spam and unsolicited junk e-mail that consumers now
receive on a daily basis, it comes as no surprise that those
who are successful with their e-mail campaigns carefully consider
and test each one of the steps we've discussed above.
The three
biggest mistakes you could make with your e-mail campaigns
are:
- Not taking precautions
to be sure that your legitimate e-mail doesn't look like spam.
- Not e-mailing
a targeted list of opt-in subscribers; people who have asked
to receive information from you and who have give you permission
to contact them.
- Not testing!
E-mail has made
contacting thousands of your customers and subscribers at the
click of a button easy -- almost too easy, in fact. And personally,
I think this is what gets many new marketers into trouble.
The bottom line
is that, today, a successful e-mail campaign requires strategic
planning. It won't matter if you've spent a year writing
your copy. If you don't carefully follow the seven steps I've
outlined above, you'll be no further ahead.
A professionally
formatted and thoroughly tested e-mail makes you look like a
credible business owner who takes what you do very seriously.
It invites readers to examine your e-mail... check out your
offer... and seriously consider making a purchase.
Which basically
means that, while they require a bit of extra effort, these
seven steps can easily translate into increased sales! And
I think you'll agree, there's nothing wrong with that.
ABOUT
THE AUTHOR: Derek Gehl specializes in teaching real people how
to start profitable Internet businesses that make $100,000 to
$2.5 Million (or more) per year. To get instant access to all
his most profitable marketing campaigns, strategies, tools,
and resources that he's used to grow $25 into over $60 Million
in online sales, visit: http://www.marketingtips.com/t.cgi/892189
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