Traffic.
And lots of it. It's the dream of every netrepreneur. You
lie in bed at night, staring at the ceiling, dreaming up new
ways to lure your target market to your web site. Why? The
answer is obvious: traffic equals sales. If nobody comes,
nobody buys. It's a simple formula for success, right? Well,
maybe not…
The problem
is that your first time customer… even your first time visitor…
is always of the highest cost to you. You've had to spend
your hard earned advertising dollars to get them there. It's
the repeat customers and visitors that are really worth
the big money. If they're coming back to check out your site,
your products, your services, or your information again, you
have clearly developed a relationship with them. You have
established credibility and trust. Once you've done this,
the chance that these repeat visitors will buy from you increases
exponentially!
So perhaps
the question you really should be asking yourself is how you
can turn those one time buyers and casual visitors into
regular customers!
There
are a number of ways that you can go about this. Backend products
and newsletters are two of the key techniques, but I've discussed
both extensively in my "Insider Secrets" Course. (Click
here to learn more about these
critical marketing strategies.)
Instead,
today I would like to take a moment to discuss the value of
turning your web site into a vertical portal… making
your web site the online resource for your niche market.
Now I'm
sure at this point many of you are feeling pretty confused.
Vertical Portal? What's that?
Let me
start by first explaining what a portal site is. A portal
site is basically an entry page onto the Web. Yahoo! and
Excite, for example, are both portal sites. They are designed
to attract a large, general audience by offering a broad range
of information including weather, stocks, news, and horoscopes,
as well as services such as shopping, free e-mail, and entertainment
updates. Referred to as "horizontal" portals, these sites
are designed to draw repeat visitors from all walks of life.
On the
other hand, "Vertical" portals, also referred to as "Niche"
portals, are developed with a very specific market in mind.
A vertical portal focuses on a small portion of the general
audience, striving to meet their needs for information,
products, and services by becoming the online resource
for that segment.
So what
does this mean for you? Well, imagine this for a moment…
Let's
say that your web site is devoted to selling mountain bike
adventure tours in Utah to middle-aged couples. Since you
took your business online, you have devoted a considerable
amount of time and effort to developing an effective marketing
strategy and you have enjoyed an increase in clientele. Unfortunately,
you're still not achieving the kind of sales that you had
expected. After taking some time to survey your visitors and
clientele, you conclude that the biggest hurdle you need to
cross is the trust issue. Couples are leery to travel across
the country -- or across the world -- to partake in an activity
that is potentially dangerous with a guide whom they've never
met before.
How can
you establish your expertise and prove your credibility? Simple!
Turn your web site into a vertical portal…
Become
the online resource for travelers interested in
mountain biking in Utah! Provide maps of the area and biking
trails… include articles about the local terrain, safety issues,
biking techniques and gear… list links to accommodations that
cater to mountain bikers… provide links to bike dealers… and
much more! Visitors to your site will easily recognize you
as an industry expert, and will be far less apprehensive about
purchasing your tour package.
You see,
vertical portals are organized around a product type, an
industry, or a topic area. They give you an advantage
over a simple commerce site because they focus on providing
quality information instead of just selling a product. I've
said it before and I'll say it again… People come online
in search of information, not to buy something! This is
an important point that cannot be stressed enough.
Let me
give you another example…
Instead
of operating mountain bike tours in Utah, let's say that you
have developed a site devoted to selling marine supplies to
avid yachters. From compasses to rain gear to sails to inboard/outboard
motors, you name it, your site sells it! Unfortunately, while
your competitive prices and range of products appeal to the
average yachter, there is nothing that really differentiates
you from similar sites out there.
So
how can you crush your competition? By turning your site
into a vertical portal…
Become
the online resource for yachters! Turn your site into
a "sticky" community -- make visitors want to come back again
and again -- by providing links to regatta schedules, a directory
of yacht clubs, links to yachting magazines, weather information,
maps and charts, travel information, news, an online forum
or chat room, reviews of equipment… and the list goes on!
By providing
your visitors with compelling information that speaks
directly to their interests and needs, you develop a site
to which people will return again and again. Be it to check
out your review of a particular motor, or to fill out an entry
form for a local regatta, visitors will return to your site
and develop a relationship with you. You will have established
your industry expertise! So who do you think they will
go to the next time they need to purchase marine supplies?
You, of course!
Turning
your simple commerce site into a vertical portal is an exceptionally
powerful marketing strategy. You not only create a sticky
community to which visitors are drawn again and again, you
also develop a powerful relationship with these people… a
bond of trust that can easily translate into an explosion
of sales!
Of course,
there are a few pointers that you should keep in mind when
making this transition…
- Your
timing must be impeccable. In other words, do it now!
Next week, next month, next year… it may be too late! Get
in and establish your dominance before your competitors
beat you to the punch. You can easily capture your share
of the market (and then some!) by taking the initiative
and becoming the industry leader.
- Don't
just talk the talk… walk the walk! If you want to be
taken seriously -- and trusted -- as an industry expert,
then you need to be an industry expert! This means
that you need to know your industry inside out. You need
to read everything you can get your hands on… you need to
communicate with other leaders in your industry… and you
must be prepared to continue this learning process as long
as you are maintaining your site.
- Reduce
costs by removing the middleman. People appreciate good
value, and removing the middleman is a great way to provide
your customers with competitive prices that keep them coming
back for more. But this doesn't just apply to your products
and services, this applies to all products and services
promoted by your site.
- Keep
them coming back for more. Ensure that your site contains
quality, compelling content that caters to the needs of
your community. It is really important that you never lose
site of this because a site that is unfocused is doomed
to fail! Communicate with your customers and visitors through
questionnaires, online forums and chat rooms. Add features,
products, services, and information that directly correspond
with their expressed interests.
- Diversify
your income. Vertical portals have fantastic income
potential… if done correctly. Once you've captured the attention
of your target market, you're in the perfect position to
begin diversifying your streams of income by developing
other products and services that focus on their needs and
interests. Affiliate programs are also a fantastic and EASY
way to diversify… just be sure that you remain focused on
your market.
Remember:
General portal sites such as Yahoo! are not capable of keeping
up with every topic. Take advantage of this key weakness
by bringing your targeted community together with the
specific products, services, and information they need. By
turning your site into the resource for your industry,
you'll not only be establishing your expertise, you'll be
developing relationships that will keep people coming back
for more… more information, and more importantly, more
product!