The
holiday season has officially arrived, and now it's all about
the holiday rush. I just checked my calendar, and I can't believe
that there are less than 2 weeks left before Christmas! And
that means now is NOT the time to start trying to do things
like set up an affiliate program or optimize your search engine
rankings. There simply isn't enough time to ROLL OUT THESE BIG
STRATEGIES before the holidays.
Instead, what many
online businesses need RIGHT NOW are some quick and easy ways
to get their site ready for the holidays. I'm talking about
tips and tactics that will take you only a few hours to implement,
but will still dramatically boost your sales!
So, because the
clock is ticking, I've put together a list of 10 dynamite tips
that will help you get your site on track for the holidays,
optimize sales and profits, and avoid what I call the "Holiday
Hangover."
Quick Tip
#1:
Add a benefit to your headline
If the headline
on your web site isn't grabbing your visitors' attention as
soon as they read it, you're losing sales. That's a fact. And
nothing grabs a visitor's attention like a compelling headline
with a clear benefit.
Here's a great
example from our SecretsToTheirSuccess.com
archive:
Tammie Bowser's
site, www.mosaicquilt.com,
sells packages, tools, and lessons on how to make quilts from
photographs -- an unusual holiday gift! In the past, when visitors
first arrived at her site, they saw a headline that read:
What Is Quilted Photography? |
While her visitors
are likely to be interested in what quilted photography is,
this isn't a headline that really grabs their attention. In
fact, it's not even really a headline -- it's more of a sub-headline
that would go inside the sales copy. We did a detailed site
review for Tammie, and one of the first suggestions we made
was that she use the following headline:
"Learn
How to Turn Your Favorite
Photograph into a Beautiful Handmade Quilt -- and Create
a Family Heirloom That Will Be Treasured for Generations!" |
You'll notice that
this headline clearly states a couple of the main benefits of
the product -- that people can use their own photos to make
a unique quilt, and that it's something that will last for a
long, long time. Try jotting down a few key benefits that YOUR
product or service offers, and then working those benefits into
an eye-catching headline.
NOTE: A message
placed at the top of your page that reads something like "Welcome
to Mysite.com" is NOT a headline. Your headline MUST emphasize
a clear benefit of your product. If you don't have a headline
on your site, make this your holiday gift to yourself! A well-written
headline has the power to literally double -- or even triple
-- your sales overnight!
Quick Tip
#2:
Feature seasonal specials in the first fold of your homepage
There is never
a better time of year for special offers than around the holidays.
Not only are people surfing around actively looking for products
to buy, they are also very receptive to discounts and specials.
After all, everyone knows it's tough to find good deals at this
time of year!
It's important
that your special be featured on the first fold of your homepage.
(The first fold is the first screen of your homepage that is
visible without scrolling.) Remember, you want to make it EASY
for your visitors to find and buy your products. The best way
to do this is by making sure that every single visitor to your
site sees your featured specials.
And be sure to
chose a product for your seasonal special that is a proven best-seller.
Now is NOT the time to be trying to unload products that you
haven't been able to sell during the past 10 months. Feature
products that have been generating solid profits for you all
year long.
Quick
Tip #3:
Send out a holiday e-mail promotion
Remember: The clock
is ticking! You really don't have time to go out and acquire
a bunch of new traffic in time for the busy holiday rush.
But the good news
is that you don't need to. If you have a list of customers and/or
subscribers, you've already got an incredibly powerful database
of people who are just waiting to make purchases from you!
The reason they
can't wait to buy from you? It's the 80/20 Rule: 80 percent
of your sales will come from 20 percent of your customers. People
who have already bought from you are much more likely than anyone
else to buy from you again, because you've already earned their
trust.
Whenever possible,
you'll want to send out two different promotions -- one to your
existing customers and one to your subscribers. This allows
you to approach each group from a slightly different angle.
Here's what I mean:
Your existing customers,
who have already bought from you, will want to be rewarded for
their loyalty. What better way to thank them than by giving
them a great deal on one of your most popular products? They'll
appreciate the fact that your offer is being sent to them and
them alone, because we all like to feel special!
If you sell a product
that people need to buy only once, you can give your customers
the opportunity to purchase your product as a gift. Remind them
how your product has benefited them, and then explain why it
would make a wonderful gift for their friends or family.
Of course, if you
sell a product that people probably wouldn't give as a gift
(lawn fertilizer, for example), you'll need to take a slightly
different approach. Try something like this: "We know money
can be tight around the holidays, so we've decided to offer
our customers a generous discount on lawn fertilizer until the
beginning of the New Year!"
Your subscribers
should be sent a slightly different offer. Tell them that this
is a special promotion being offered only to your newsletter
subscribers. Again, you'll want to make sure that you're offering
a special on one of your proven best-sellers.
This little touch
of personalization can go a really long way. It's been proven
over and over that people like to be offered a deal that they
don't think other people are going to get. By making your customers
and subscribers feel special, you can dramatically increase
the number of sales that your e-mail promotions generate.
Quick
Tip #4:
Consider replacing third-party ads
Take a moment and
think about whether or not your site is using the first fold
of your web site effectively, especially if you're hosting advertising
for other companies.
Figure out approximately
how much money you'll receive from hosting third-party advertising
over the holiday season. Include all revenue from any banners
ads, skyscraper ads, text ads, etc. that are located within
the first fold of your site.
Now, ask yourself
whether you could make more by replacing these third-party ads
with ads for your OWN products. For many businesses, even one
sale would be worth more money than their banner ads generate
for them in a whole month!
If it turns out
that you could make more money advertising your own products
in place of the paid advertising, drop those banner ads NOW
and replace them with ads for your own products or services.
This way, visitors who click on them will be taken to a product
page somewhere on YOUR site, not someone else's!
Quick
Tip #5:
Offer fast, flexible shipping
By all estimates,
2004 will be the busiest holiday season ever for online retailers.
Forrester Research has predicted that online holiday sales will
grow to $13.2 billion -- a 20% increase over 2003!
But there's still
one thing that continues to scare people about buying online
for the holidays: late delivery. There's nothing that drives
customers offline and out to the shopping mall faster than the
idea that their kids' Christmas presents won't arrive until
the 28th of December!
If you use a major
nationwide delivery service such as UPS or FedEx, you'll want
to feature this information prominently on your web site and
ordering pages. People will feel much more comfortable ordering
from a site that uses one of these services than one that ships
through the mail.
Also, be sure to
tell your customers that they MUST order by a certain date in
order for you to guarantee delivery by Christmas. This will
save you a lot of headaches when disgruntled customers call
you on Christmas morning wondering why the products they ordered
on the 23rd haven't arrived yet!
Quick Tip
#6:
Offer to ship gifts directly to recipients
If possible, offer
to ship your customers' purchases directly to the gift recipients.
This saves your customers the hassle of waiting to receive the
package from you and then sending it out to someone else. This
is a great way to add value to your service without any additional
cost to you!
If you do offer
to ship gifts directly to the recipient, I can guarantee that
you will have people asking if you offer gift wrapping. This
is another way to give your customers a little extra attention
without much additional cost to you. Of course, if you are expecting
thousands of orders and you work by yourself, this may not be
a practical option!
You can also offer
your customers the option of adding a holiday card to the package
that you send out. Simply ask them what they want written in
the card, and then include it with the package. You can charge
an additional fee for this or offer it as a free service.
Quick
Tip #7:
Include some sales material
Each package that
you send out as a gift from someone else should include a flyer,
brochure, or coupon from your company. After all, the recipient
of this gift is the perfect potential customer!
Because this person
has already seen that you offer great products and prompt shipping,
you stand an EXCELLENT chance of converting that person into
a paying customer -- but only if they know where the product
came from! Always be sure to include some information about
your company in gift packages.
Quick
Tip #8:
Offer online gift certificates
Gift certificates
can be an easy way to boost sales for sites that sell products
and services to niche markets. Here's an example: Joe knows
that his Uncle Frank is a serious camera buff, but Joe doesn't
know anything about cameras himself. Joe wants to spend $50
on a gift for Uncle Frank, but has no idea what Uncle Frank
would want or need for his camera at that price.
So, if Joe finds
his way to your photography web site and sees that you offer
online gift certificates, his problem is solved! He knows that
his uncle will love the chance to spend $50 on camera equipment,
and this way, Uncle Frank will be able to pick out exactly what
he needs.
And the best part
is that you haven't just made $50 from Joe -- you've also acquired
Uncle Frank as a customer! Offer him good value on products
that he needs, and you can bet that he'll be back again when
he needs to shop for more camera equipment.
If you are selling
a service online, gift certificates are a great way to turn
your service into a gift! No matter what you're selling -- it
could be spa packages or landscape design -- I can guarantee
that your service would make the perfect gift for somebody out
there.
Plus, you can remind
your customers and subscribers that since gift certificates
can be delivered electronically, they make great last-minute
gifts. Personally, online gift certificates have saved the day
for me a few times!
Quick
Tip #9:
Explain why your product (or service) would make a great gift
At this time of
year especially, it's important to remind people why your product
would make a great gift idea. Of course, sites selling products
like neckties or Christmas ornaments won't need to worry about
this as much, but what if your site is selling something like
office supplies?
Write a quick article
about why your product or service would make a practical or
unusual gift. You might want to tell a story about how people
who received your services as a gift last year couldn't stop
talking about how unique it was!
You may also want
to consider putting together a quick "Holiday Buying Guide"
for your visitors. This can be a great resource for people who
visit your site to buy a gift for someone but don't know much
about the products you sell.
For example, if
your site sells wetsuits, you might offer information about
how to choose the right wetsuit as a gift. That way, people
who know nothing about them won't end up buying a waterskiing
wetsuit for someone who needs one for scuba diving.
Quick
Tip #10:
Offer a "Book Now and Save" promotion
One of the biggest
problems encountered by some online businesses is that they
suffer from what I call a "Holiday Hangover." Not
only does business fall off in the month BEFORE the holidays,
it also suffers during the month AFTER, when people don't have
any money left!
Because of this,
it can be a real challenge for some businesses to get revenues
back on track in the New Year. One of the best ways to deal
with this is to motivate your customers to purchase your product
or service NOW for the New Year in exchange for a discounted
price or value-added bonus. You'll be able to rest a lot easier
over the holidays if you know that you've managed to line up
a ton of business for January.
Final
Thoughts
The holiday season
is a make-or-break time of year for many online businesses.
And just because you haven't found the time to set up a comprehensive
holiday marketing strategy doesn't mean that you can't turn
a great profit over the next couple of weeks.
But you do need
to take the time to implement some of these quick tips IMMEDIATELY.
And I mean within the next 24 hours! Stay up late... lock yourself
in your office this weekend... do whatever it takes to get your
site ready for the holidays NOW. Every day you wait is another
day of missed opportunities and lost profits!
The great thing
is that all of the tips I've just given you can be implemented
quickly and easily. Most of these should only take you an hour
or two to set up on your site, and the results will make you
wish you had started much sooner.
Happy holidays!
ABOUT
THE AUTHOR: Derek Gehl specializes in teaching real people how
to start profitable Internet businesses that make $100,000 to
$2.5 Million (or more) per year. To get instant access to all
his most profitable marketing campaigns, strategies, tools,
and resources that he's used to grow $25 into over $60 Million
in online sales, visit: http://www.marketingtips.com/t.cgi/892189
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