Late
last night I turned on my television and discovered a used
car salesman trying to sell this cheap clunker of a car to
recently pink-slipped and bankrupt dot-com unfortunates.
Apparently if you want to trade in your luxury sports car,
these guys would be "happy" to give you a great
deal on something more "economical."
I
saw this and I started to laugh. I mean, you have to give
these guys credit. They're pursuing a niche. But it also
convinced me that it's time to publicly address some of the
rumors that have been flying around. With media doomsayers
spouting predictions of dot-com fallout, both investors and
e-business owners are understandably nervous. And here at
the Internet Marketing Center, we've been fielding a lot of
your questions about the future of e-commerce.
Everyone
wants to know, "What separates the dot-coms from the
dot-bombs?"
It's
a good question, but before I answer, I want you to think
about something for a moment. Did you know that between 1998
and 2000, online shopping grew a staggering 580%?
It's true. Forrester Research reported growth from $7.8 billion
US in 1998 to $45 billion US in 2000.
Now
think about this. Online consumers couldn't care less about
the dot-coms dropping off the Web. More and more people
are coming online to shop, and the number of purchases
that they're making each year are continuing to increase.
Those new to e-shopping are making 9 purchases a year and
those with more Web experience (5+ years online) are making
20 purchases a year (Forrester Research).
So
what's going on? Online spending is growing at fantastic
speeds… e-Shopping is becoming a routine part of consumer
life… yet all we're hearing about right now is failed dot-coms.
One
by one, companies like Furniture.com, Pets.com, MotherNature.com,
Toysmart.com, Living.com, Mortgage.com, Garden.com, etc… have
closed their doors, and each time the pink slips are handed
out, the media has a feeding frenzy. Feature stories promising
easy wealth and overnight success have now turned into the
dot-com obituaries. It's enough to make your head spin.
And
that's why these statistics I've just shown you are important.
Obviously the whole story is not being told. If online
shopping has increased by a whopping 580% in the past
2 years… and if shopping online is becoming a regular part
of consumer life… all of this money must be lining someone's
pockets. But whose?
That's
not as hard to figure out as you might think. First, let's
take a critical look at the dot-com failures -- the "dot-bombs."
You can learn a LOT by analyzing the common mistakes that
were made…
Top
Three Mistakes Made By Dot-Coms Gone Dot-Bomb
Mistake
#1: Tried to be everything to everyone.
Consider
Pets.com for a moment. Their target market of Pet owners
was HUGE! But so were the obstacles they needed to
overcome to turn a profit -- "Pets" is a very general
market. There are dog owners, cat owners, hamster owners,
bird owners, fish owners… I could go on! And each of these
groups has different needs when it comes to pet food, pet
supplies, pet toys, etc…
Marketing
to and meeting the needs of all these different groups of
people, with all these different products and services, is
no small undertaking. I'm not saying it can't be done, I'm
just pointing out that it costs money… A lot of money.
And this leads
us to the next mistake…
| Mistake
#2: |
Threw
millions of dollars of venture capital at an unproven
business plan that required years of blood, sweat, and
tears to reach profitability. |
Creating
a nationally recognized brand requires deep pockets and
a whole lot of patience… and that means you need investors
with really strong stomachs.
When
the market softened up this past year, many investors became
frustrated -- and even panicked -- as the dot-coms continued
to vacuum up millions of dollars of investment capital without
any sign of turning profitable.
Could
these companies have succeeded with continued investment?
For many, definitely. But when investors withdrew their
support, they never got their chance.
So finally, we
arrive at…
Mistake
#3: Invested buckets of cash in unprofitable
advertising.
The
simple truth is, banner advertising just isn't as profitable
as it once was. Ads that once pulled 5 to 10 percent click-throughs
are now lucky to pull 0.6 to 0.8%. Unfortunately, while
this shift was happening, many dot-coms just continued to
blindly throw millions of dollars at unproven, often untargeted,
advertising that pulled extremely low returns.
Sadly,
they might as well have been lighting piles of cash on fire
-- at least they would have saved a few pennies heating
their office space. But then, hindsight is always 20/20…
Learn
From Their Mistakes And Build Lasting, Profitable Success
With
The Following Rules:
Rule
#1: Focus on a well-defined niche market.
Rather than trying
to dominate a huge, general market like pet owners or car
owners, narrow your focus to a targeted "niche"
like parrot owners or women interested in learning about
automotive maintenance and repair.
The
truth is, running two or three web sites that each target
a specific niche market is the easiest way to make money
on the Internet. Everyone is looking for the “big money”
makers so, all too often, niche markets are ignored. Yet
this is how I have made most of my money online!
I
find a targeted niche market, figure out what they want,
develop the product, and then offer it to them. Easy, right?
Well, it gets even better because I then automate the entire
business from beginning to end, thereby freeing myself to
start this process all over again.
Find
a niche market. Figure out what they want. Develop the
product. Offer it to them. Automate the business. Start
another and diversify. That’s it. Sounds too easy to
be worth millions, right? Wrong! There is a LOT of
money to be made this way.
Rule
#2: Develop a strong Unique Selling Proposition
(USP).
If
you have a lot of competitors in your specific industry,
then you need to develop your own unique selling proposition.
You need to emphasize what makes you better than your competition.
Explain to your customers exactly how and why they'll benefit
from doing business with you as opposed to someone else.
For example…
- Your product/service
might cost less than others.
- You may have a higher
quality product or service and can charge more accordingly.
- You offer a better guarantee
than anyone else.
- You might target a specific
age group, industry, or type of person.
- You provide special knowledge
or advice that is not available anywhere else!
- You offer special incentives
that no one else does.
- Your customer service
is better than your competition’s.
Whatever
your angle, the bottom line when promoting your product
or service is to emphasize what makes you special or
unique. Find an obvious void in the marketplace and
fill it! Adjust your company or product to meet a specific
need and then specialize, specialize, specialize!
Rule
#3: Spend your advertising dollars wisely.
Once you have
defined your market and developed your unique selling proposition,
figuring out who you're advertising to and where they hang
out online suddenly becomes way easier. And this means that
you can strategically place your ads where they'll pull
the most targeted potential customers.
As
e-business owners get tired of spending their limited advertising
dollars on high priced CPM (cost per thousand ad impressions)
that pull pitiful results, the demand for more performance-based
advertising continues to increase. Pay for customers…
not overpriced, unproven advertising.
Rule
#4: Model success
Obviously
there are a lot of steps involved in building a profitable
e-business. You need a strategically designed web site,
you need a quality product or service, you need killer sales
copy, you need a flawless sales process… you need a cutting-edge
marketing campaign designed to blow your competitors right
out of the water!
That's why you'll
be far better off – and way ahead of your competition –
if you take the time to educate yourself. Why reinvent
the wheel when you can learn from someone who has been there,
spent the cash, researched the techniques, and made the
mistakes for you?
Rule
#5: Have a well-developed business plan that includes
a clear definition of how you plan to profit.
Plan
to profit. That probably seems obvious. Unfortunately,
too many people get caught up in some plan or scheme and
don't take the time to research, test, and plan exactly
how they're going to make their money.
An
*idea* is NOT a business plan. It's just that… an
idea. It becomes a plan when you've researched it, defined
your market, figured out exactly how you're going to market
yourself, and planned to profit within a set period of
time.
So
What's The Bottom Line?
Is
there still money to be made on the Internet? Definitely!
With online shopping having increased by an incredible 580%
over the past two years and the Internet becoming an everyday
part of the consumer lifestyle, now is an excellent time
to be starting or promoting your e-business.
Think
about it… The economy is correcting itself after a huge
spurt of uncontrolled growth, giving you the perfect
opportunity to learn from other's mistakes and strengthen
your own business plan.
Take
advantage of your competitor's hesitation at this dramatic
turning point and scoop up your share of the market by going
after a well-defined niche market with a strong unique selling
proposition. Be smart with your advertising dollars, educate
yourself, model success, and plan to profit.
Once
you've dominated one niche market with this strategy, you
can start to expand your focus… or go after a completely
different niche. Whatever you decide, as long as you follow
a well-researched plan and test everything along the way,
this is a fantastic opportunity to profit from consumers'
increased acceptance of e-commerce.